Textcoach® Privacy Policy
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
We respect client confidentiality and will only release information about you in accordance with applicable state, federal and international law. The more stringent provisions will always take precedence. This notice describes our policies related to the use of your coaching and/or mental health records. We are required by law to maintain the privacy of protected health information and to provide you with notice of our legal duties and privacy practices. In accordance with state, federal and international law, we will make reasonable efforts to limit use, disclosure of and requests for protected health information to the minimum necessary to accomplish the intended purpose. Information about the security and privacy practices associated with the use of any of our products or services can be found on our Privacy Policy available at https://mysupportid.com/privacy-policy/. By using Textcoach® and/or by using the portal, you are also agreeing to the Privacy Policy.
Effective Date: January 1, 2020
Privacy Contact: If you have any questions about this policy or your rights, you can contact us by sending an email to info@curalinc.com or via the following mailing address: CuraLinc Healthcare, 314 W. Superior Street, Suite 601, Chicago, IL, Attn: Data Protection Officer.
USE AND DISCLOSURE OF PROTECTED HEALTH INFORMATION
We disclose information about you to others when we believe in good faith that we are required by law or legal process to share your information with others, respond to claims or to protect the rights, property or safety of CuraLinc or others. This includes the following times, under 45 C.F.R. 164.502:
Treatment: Information about you may be disclosed for treatment purposes. For example, information may be disclosed to a clinical supervisor, consulting Coach or therapist or member of a team providing services to provide, coordinate, or manage your care.
Payment: Information may be used for payment purposes. Information may be used to collect sums or receive third party payment for certain mental health services, but disclosure will be limited only to information needed to pursue collection.
Healthcare Operations: Information about you may be used to coordinate healthcare operations. For example, the information may be used in conducting a peer review of the services being provided.
However, if state law is more restrictive, your protected health information will be disclosed to a third person or for billing purposes only to the minimum extent necessary and in accordance with such state law.
INFORMATION DISCLOSED WITHOUT YOUR CONSENT
Pursuant to Federal Statute 45 C.F.R. 164.512, information about you can be disclosed without your consent in the following circumstances (certain records, such as Coaching notes, are subject to additional disclosure restrictions):
Emergencies: In case of an emergency, and if you are not able to give or refuse permission, we will share only the information that is directly necessary for obtaining emergency care for you, according to our professional judgment.
Danger to Self and/or Others: Information may be disclosed if you are a danger to yourself or others. CuraLinc may disclose information to the appropriate authorities if we reasonably believe such disclosure is necessary to protect you or a third party from a clear imminent risk of serious physical or mental injury or disease or death. CuraLinc may report information in the event of a serious threat of physical violence against a reasonably identifiable victim.
Use for Public Health Activities: Information may be disclosed to a public health authority that is authorized by law to collect or receive information for public health activities.
Abuse or Neglect: Information about you may be disclosed if CuraLinc has a reasonable basis to believe that abuse or neglect may have occurred, whether it be child abuse, elder abuse, institutional abuse or domestic violence.
As Required by law: CuraLinc must disclose information if required to do so by a court order, judicial or administrative proceeding, or for other law enforcement purposes.
Health Oversight Activities: Information about you may be disclosed to a health oversight agency that is authorized by law to collect or receive certain information for the appropriate oversight of the health care system, eligibility for government benefit programs, compliance with government regulatory programs, or compliance with civil rights laws.
In the Event of Death: Information may be disclosed to a coroner or medical examiner for the purposes of identification, determination of the cause of death, or other duties as authorized by law.
Research: Information may be used or disclosed for research purposes in such manner as authorized by law.
Specialized Government Functions: Information may be disclosed for specialized functions related to, but not limited to, military and veterans’ activities, national security and intelligence activities, or medical suitability determinations.
Workers' Compensation: Information about you may be disclosed to the extent necessary to comply with workers' compensation laws or other similar programs that provide benefits for work-related injuries or illness.
INFORMATION DISCLOSED WITH YOUR CONSENT
Other uses and disclosures of your protected health information will be made only with your written authorization. You may consent in writing to (via a CuraLinc Authorization for Disclosure of Records and Communications Form) a release of your records to yourself or others for any purpose you choose.
You may revoke any such authorization in writing at any time unless we have already acted in reliance upon it.
We may contact you to provide information about treatment alternatives or other health related benefits and services that may be of interest to you.
INDIVIDUAL PRIVACY RIGHTS
Pursuant to Federal statute 45 C.F.R. 164, you have the following rights under law:
Right to Inspect and Copy Your Record: With limited exceptions, you are entitled to inspect the mental health records we have generated about you. You are also entitled to a copy of these records. Please make a request in writing to our Data Privacy Officer to inspect and/or copy your records. We may charge you a reasonable fee for copying and mailing your record.
Right to Restriction of Record: You may ask us not to use or disclose part of the record. This request must be in writing to our Data Privacy Officer. CuraLinc is not required to agree to your request if we believe it is in your best interest to permit disclosure of the information.
Right to Confidential Communications: You may request that we communicate with you about your information by different means or at different locations. Your request must be made in writing to our Data Privacy Officer. CuraLinc is required to accommodate any reasonable request you make concerning such contact.
Right to Amend Record: You may request that we amend your mental health records by adding or deleting certain information that is incomplete or inaccurate. This request must be made in writing to the Privacy Contact. We may deny your request if we did not create the information you want changed, or for certain other reasons. If we deny your request, we will provide you with a written explanation. You may then respond with a statement of disagreement that will be added to your records. If we accept your request to change the information, we will make reasonable efforts to tell others, including people you name, of the amendment and to include the amendment in any future sharing of that information.
Right to Copy of Privacy Notice: You have the right to obtain a paper copy of this notice upon request, even if you have agreed to receive this notice electronically.
Right to Amend Record: You may request that we amend your mental health records by adding or deleting certain information that is incomplete or inaccurate. This request must be made in writing to our Data Privacy Officer. We may deny your request if we did not create the information you want changed, or for certain other reasons. If we deny your request, we will provide you with a written explanation. You may then respond with a statement of disagreement that will be added to your records. If we accept your request to change the information, we will make reasonable efforts to tell others, including people you name, of the amendment and to include the amendment in any future sharing of that information.
Right to Copy of Privacy Notice: You have the right to obtain a paper copy of this notice upon request, even if you have agreed to receive this notice electronically.
Right to Accounting of Disclosures: You have a right to receive a list of all the times during the six-year period prior to the date of your request that we or a business associate shared your information for purposes other than treatment, payment, and health care operations, and other specified exceptions. This request must be made in writing to our Data Privacy Officer.
QUESTIONS AND COMPLAINTS
If you have any questions about this notice, or if you think we have violated your privacy rights, please contact our Data Privacy Officer at info@curalinc.com or via the following mailing address: CuraLinc Healthcare, 314 W. Superior Street, Suite 601, Chicago, IL, 60654, Attn: Data Privacy Officer. You may also submit a written complaint to the U.S. Department of Health and Human Services, 200 Independence Avenue SW, Washington D.C., 20201, (877) 696-6775. We will not retaliate in any way if you choose to file a complaint.
RESPONSIBILITY TO COMPLY WITH NOTICE
CuraLinc is required to comply with the terms of the Privacy Notice currently in effect. CuraLinc reserves the right to change its Privacy Policy based on its needs and changes in state, federal and international law. Any material change in the Privacy Policy will be communicated on this site.